Frequently Asked Questions

 

What kind of clients does HRT Support?

If your business isn’t on this list, give us a call and we can support you.

  • Healthcare / Dental
  • Insurance
  • Financial Services
  • Retail / Restaurant
  • Law Offices
  • Government / Municipalities
  • Engineering / Architectural / Construction
  • Education
  • Non-Profit
  • Real Estate
  • Hospitality / Hotels / Motels / Apartments / Rental Units
  • Heating / Plumbing / AC
  • Staffing Agencies
  • Funeral Homes
  • Auto Dealers
  • Golf and Country Clubs
  • Messaging Services
  • Gyms and Fitness Centers
  • Pest Services
  • Salons
  • And Many More…

 

What kind of Devices does HRT Support?

This list is just a general list.  The support goes beyond the items below.

  • Windows PCs and Laptops
  • Apple Computers and Laptops
  • Mobile Devices : iPhone, Android, Windows, Blackberry
  • Tablets: iPad, Android, Windows
  • Home and Business Wireless setups
  • General Home Theater Systems including Audio / Video
  • Printers and Scanners
  • Business class equipment including Servers, Routers, Switches, Network Infrastructure (Cabling, Patch Panels)
  • Network Camera, DVR Security Systems
  • And Many More…

 

What services are offered by HRT?

Some of the comprehensive list services offered are shown below:

  • Complete Business Network Support
  • Complete Home Network Support
  • Malware / Virus Cleanup and mitigation
  • 3rd Party Software integration and collaboration
  • ISP Support
  • Remote and Local Backup
  • Remote Network Monitoring and Support
  • Corporate IT Training
  • PC and Server Sales
  • Network equipment, Printers, and most any other IT Hardware device sales
  • Mobile Device Integration
  • Network Printing and Scanning
  • Wireless LAN Setup (including offering Guest Wifi for your business)
  • Cabling for Data and Phone
  • POS setup and support via ShopKeep
  • Network Integrated Camera’s and DVR
  • And Many More…

 

What kind of software does HRT support?

The list of software that HRT supports is too long to list.  We work with any software that we can to help and get your business or home network up and running.  Here is a list that may be familiar to some businesses.

  • Sage
  • Timberline
  • Henry Schein
  • Dentrix
  • Quickbooks
  • County Tax Software
  • Jonas Software
  • Needles
  • Medent
  • Applied Systems
  • And Many More…

 

Should I upgrade to Windows 7?

The most straight forward answer is yes and for several reasons. Here are a few listed below.

  • Better Search index. Simply typing in the start menu box brings instant results to the menu.
  • Speed. Windows 7 has been designed to actively adjust background services based on need to reduce the overhead.
  • Easy Wireless Connectivity. Windows 7 allows very easy clicks to connect to a wireless network.
  • Device connection. The design allows for device drivers to be loaded much more intuitively and has the ability to reach out to the internet to search for drivers it might not have in its list.
  • The Desktop. Windows 7 has unique features to allow for a streamlined desktop experience such as the Snap feature, ability to pin programs to the Taskbar, and quickly view minimized windows.
  • Security. Windows 7 employs higher end security measures to protect against unwanted virus intrusion and hacking.

This is just a small list, of the many expansive features of Windows 7. In our opinion it has been one of Microsoft’s best Operating System roll outs to date.

 

How about Windows 8.1?

Windows 8.1 has several perks to it, including but not limited to much faster boot times, auto recovery and repair of system trouble, Windows To Go (travel with your entire Operating System, Data, and Software), BitLocker (to encrypt your data), Windows 7 Compatibility, Secure Boot (process allowing only applications that meet Microsoft Windows Certification Requirements to run), and much better memory management capabilities.  There is an adjustment to the many years of training we all have had from the standard Start Menu and Desktop, to the Metro themed tiles.  All of these changes can easily be learned with a little training or some small tutorials.  It is the wave of the future.

 

What about Windows 10?

Microsoft is offering Windows 10 as a free upgrade within the first year of its release to existing computers currently running Windows 7 or 8.1.  Windows 10 is a mix between the best features of Windows 7 and 8.1 and also offers many new features.  Such as Microsoft’s newest browser, Microsoft Edge, a personal digital assistant called Cortana, and the return of the start menu.  But before you jump into Windows 10, the first thing you’ll need to consider is compatibility with the software and hardware that you’re using.  Since Windows 10 is in it’s early stages, some software and hardware is not yet compatible with the Windows 10 operating system and may need to be upgraded as well before you upgrade your operating system to Windows 10.  Feel free to contact HRT with any questions.

 

Why do I get Spyware and Malware if I have Antivirus software?

For Starters, No Antivirus or AntiSpyware program is going to give you 100% protection. Part of your job as the computer user is to be aware of the sites that you are browsing to. Avoid clicking on popups unless you are certain they are legitimate. Try to avoid Free Desktop Backgrounds, Screen Savers, etc… If you are uncertain about your system’s performance or if you have spyware, call Hudson River Technologies. Our experts will take care of your Spyware problem quickly and efficiently.

 

Should we retire Windows XP?

The short answer is YES.  The reason is relatively simple.  Microsoft is not supporting Windows XP anymore.  What does that mean for you?  For starters there are no more Security updates released after April 8, 2014.  Those familiar Windows updates that you are used to getting, will no longer run.  Any exposed hole in the Operating System or embedded browser will not be patched.  This leaves open a field day for hackers.  Once a loophole is discovered they will exploit it and potentially access your computers through those means.  Windows XP is over 13 years old.  Technology is moving forward with Windows 7, 8, and beyond.  Call Hudson River Technologies today to get their expert opinion on what the best solution is for you.

 

What should we do with our Windows 2003 Servers?

Microsoft is ending support for Windows 2003 Server in Mid July of 2015.  We strongly recommend contacting Hudson River Technologies to schedule replacement of your server.  Similar to Windows XP’s retirement, Microsoft will not be releasing any security updates and patches.  Your business will then be more vulnerable to attacks.  Often times software vendors will not support their software on a server that is no supported by Microsoft.  Your business will very likely no longer be HIPPA compliant and won’t fall under other Security compliance protocols.

Hudson River Technologies is ready to lend you support

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Network Services

Our Network Engineering Experts can setup, maintain, troubleshoot, and secure your wired or wireless Local and Wide Area Networks.

Home PC Repair

HRT can clean viruses, spyware, and malware from your computer or offer any alternative repair options backed by years of expertise and success.

Corporate Services & Training

Our computer and networking experts can create a custom training session to meet the needs of your personal or business.  This includes but is not limited to basic computer user training and network support training.

Backup Solutions

HRT partners with companies and vendors to provide you the best backup solutions on the market.  Hard Drive, Tape, and Remote solutions are just a few of the options offered.

PC Sales

Our experts can help you choose the best computer, laptop, or other network device to fit your needs.  Whether it is a home computer or business, let HRT assist you to make the best purchase.

Remote Assistance

HRT can remotely assist you with your PC problems.  Our computer experts can either assist you over the phone or remotely connect to your system to quickly diagnose and fix your problems.

Certifications

All Technicians and Engineers at Hudson River Technologies are certified to take care of your computer and networking needs.